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  • Service Management: Operations, Strategy, Information Technology, 2026 Release

Service Management: Operations, Strategy, Information Technology, 2026 Release

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This document is the 2026 release of the textbook Service Management: Operations, Strategy, Information Technology. It provides a comprehensive overview of service operations, covering strategic frameworks, process design, and the role of information technology in modern service industries. Authored by Sanjeev Bordoloi, James Fitzsimmons, and Mona Fitzsimmons, this edition serves as a foundational resource for students and professionals studying business and operations management. The text integrates academic theory with practical applications in the service sector.

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  • Uploaded

    30 September 2026

  • Updated

    07 October 2026

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    service management operations strategy business textbook supply chain management information technology service operations

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